• Who do I contact if I have a warranty issue?
    Wendy Frazer3:58 pmSeptember 26th, 2016

    Who do I contact if I have a warranty issue?

    For warranty issues, you have to contact the reseller where you bought the Z1. If the bought the Z1...

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  • Is there a humidifier available for the Z1?
    Martin Gaffron5:32 amMay 16th, 2014

    Is there a humidifier available for the Z1?

    The Z1™ is designed to be the most portable machine available. Because of that there is no dedicated humidifier...

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  • Does my battery charge when the AC Adapter is plugged into the PowerShell and wall outlet?
    Martin Gaffron5:31 amSeptember 26th, 2016

    Does my battery charge when the AC Adapter is plugged into the PowerShell and wall outlet?

    Yes, but only when the Z1™ is in ‘standby-mode’- meaning when the device is plugged in but NOT in...

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  • What voltages will the Z1 operate under?
    Martin Gaffron5:31 amMay 16th, 2014

    What voltages will the Z1 operate under?

    Your Z1™ will run on electricity from 100-240V, which means all international currents as well as the US. It...

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  • Do I need a special plug or converter to use the Z1 overseas?
    Martin Gaffron5:30 amMay 16th, 2014

    Do I need a special plug or converter to use the Z1 overseas?

    You will need to find the plug adaptor type for the country (s) you are visiting and you may...

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  • Where is the best place to mount my Z1?
    Martin Gaffron5:30 amSeptember 26th, 2016

    Where is the best place to mount my Z1?

    This is a good question however it depends on your personal preference. Some users simply set it on their...

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  • How often should I change my filter?
    Martin Gaffron5:29 amSeptember 26th, 2016

    How often should I change my filter?

    It is best to purchase a 2 pack of filters each month and change out your filter every two...

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  • Will my Z1 work at high altitude if I take it Skiing?
    Martin Gaffron5:29 amMay 16th, 2014

    Will my Z1 work at high altitude if I take it Skiing?

    Yes. Your Z1 automatically adjusts for altitudes up to 8,000 feet

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  • Can I use my Z1 on the Airplane?
    Martin Gaffron5:28 amMay 16th, 2014

    Can I use my Z1 on the Airplane?

    Yes, the Z1 has met all of the FAA requirements for in-flight use. There is a reference regarding this...

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  • How long is the warranty?
    Martin Gaffron5:27 amSeptember 26th, 2016

    How long is the warranty?

    Your Z1 is warranted for 3 years under normal use and care.

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